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The clause behind more denied travel insurance claims than any other.

What a pre-existing condition covers, how the stability period is calculated, and the ordinary events that break stability.

The CompareTaux teamReading: 6 min

What the clause targets

Policies exclude or limit coverage for costs tied to a health condition existing before departure, unless that condition stayed stable for a period defined in the contract — often three, six, or twelve months.

How stability is defined

Generally: no new diagnosis, no change in medication or dosage, no hospitalization, no new treatment, no new or worsened symptom, and no consultation for investigation during the period. The exact definition is in the contract.

A medication change counts

An adjusted dose, a substitution to a generic under some contracts, or stopping a treatment can break stability. It is the most frequent and least anticipated reason for denial.

The period counts back from departure

The stability window is assessed from the departure date, sometimes from the purchase date. A medical appointment scheduled just before the trip can therefore jeopardize coverage for a condition that was stable until then.

The medical questionnaire

Above a certain age or for certain conditions, the insurer requires a questionnaire. An inaccurate answer, even in good faith, lets them deny the claim or void the contract.

What to do before leaving

Reread your contract’s definition of stability, check the date of the last change to your medical file, and if any doubt remains, have it settled before departure by the insurer or a registered advisor — not in a hospital abroad.

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